Delivery and Returns

Delivery

Our hanging screens and track are made to order in the UK with a lead time of 6 weeks, subject to material availability. We offer free delivery within mainland UK with the exception of Highlands and Islands which will be quoted for separately. Presently we are only able to sell and ship our products within the UK.

Our products are delivered by UPS/DPD. A tracking reference and estimated delivery date and time will be supplied to you by the courier. Delivery is made to the door of your address.

Occasionally an order delivery can be delayed in transit. In any such instance we will do our utmost to keep you informed. However, can cannot accept any liability for either any failure to deliver goods you have ordered or for any delay caused by any event or circumstance beyond our reasonable control.

Delivery can only be made to a recognised, UK residential or commercial address.

Returns

Made to order items, including our hanging screens and artworks are made in the colour and size as specified by you at time of order and so we are unable to accept returns unless the product is damaged in transit or is shown to be faulty.

For stock items, you have 14 working days from receipt of the goods to return them to us for exchange or refund. Should you wish to return a stock item to us, you must notify us by email on shop@friendsofwilson.com within 2 days of receipt of the goods and return them to us within 14 days. Returns are at customers own expenses and we recommend you use a signed for, trackable and insured service.

All items must be unused in a new, unused condition with all labels and tags intact and packed securely in their original packaging. We are unable to accept any item that has any signs of use.

Once the goods have been received and inspected by us, a full refund will be made for the price paid for the item to the card used to pay for the order.

For security reasons, we can only make refunds to the original payment method you used to place your order.

Defective Goods

All our products are carefully checked and packed in perfect condition prior to dispatch. However occasionally things do go wrong and if your goods are damaged in transit or defective on delivery, you are entitled to return them to us provided you have first contacted us at shop@friendsofwilson.com and we have agreed that the goods should be returned to us.

Notification of faulty or damaged items must be within 2 days of receipt of goods. The goods should be packed and securely sealed in the packaging they were received in and we will arrange to have them collected.

If the goods are proven to be faulty or defective, we will promptly arrange to replace the goods free of charge or provide a full refund of the price of the defective goods. Refunds will be made to the card used for Purchase within 10 days or receipt of the faulty or damaged goods. All replacement goods will be subject to the usual lead times.

Product and Pricing Descriptions

We make every effort to ensure the information on our website is correct. However, will not accept liability for any errors in description of goods on the website or product information, and can change those descriptions at any time. We will however do our utmost to correct any problems as soon as we become aware of them.

Prices shown on price list are indicative. Each order is priced individually and is dependent on design, quantity and finish. We reserve the right to validate those prices before we process your order.

We make every effort to ensure the colours on our website and brochures are representative of the true material colours however they are meant as a guide only. Slight differences in the actual colour of a material may differ to the shade seen on your computer screens. Contact us to request an actual material sample before ordering. Batch differences in colour may also occur from sample to finished product for which we are not responsible.

Privacy

We are fully committed to protecting your privacy and will not disclose your information to any third parties other than for our own internal marketing activities. Please refer to our Privacy Policy for full details.

General

The laws of the UK govern these terms and conditions, but do not affect your statutory rights.

All copyright of text and images on our website and promotional literature belong to Friends of Wilson Ltd. and must not be copied or reproduced. You must not extract or otherwise use any of the content on the Site and/or Service for commercial purposes without obtaining a licence to do so from us or our licensors.

All designs belong to Friends of Wilson Ltd. and are subject to copyright protection.

What they say...

Get in touch to find out more about how our panels could benefit the look and feel of your home office.

Talk to our team +44 (0)141 221 1961

Our showroom

map

Friends of Wilson
3rd floor studio, Grainstore,
60 Tradeston Street, Glasgow
G5 8BH

t: +44 (0)141 221 1961
e: contact@friendsofwilson.com